Year 11 Results Queries

Exam Result Help Lines

If you need general support and advice about your next steps and to talk through the opportunities available to you consider calling one of the below. There is no such thing as a silly question - ask what you want, from resits, to retakes, skills and getting jobs, training and apprenticeships or college opportunities:

Hampshire Futures’ Results Service helpline for GCSEs will be open in August 2025 – contact details: 0370 7796 122; email careers.service@hants.gov.uk

Changing subjects or courses

If you needed certain grades to get into a college or sixth form and you missed these, speak to them as soon as possible to find out if they will still accept you. If they won't accept you to the original course(s) you applied to, find out about similar courses they offer. If you did better than expected in a particular GCSE subject, or you've been rethinking your goals and ambitions, speak to your college or sixth form as soon as possible to see if switching Level 3/A-level subjects is possible. Provided you meet the entry requirements, there are still spaces on the courses, and there are no conflicts in your timetable, this shouldn’t be a problem.

Changing sixth form or college

If your original college or sixth form won’t accept you to the courses you applied to and they don’t offer any similar courses you’re interested in, look around at other nearby institutions. These might have lower entry requirements or a wider range of courses to consider.

Many of the local colleges will be open for phone calls and email queries over the exam results period. See below for a full list of links to the college websites and contact information. They may also have dedicated lines so check the best way to contact them on their website.

Appealing a GCSE grade

If you want to query a grade – perhaps one is unusually low compared with others and you weren’t expecting this, or you’ve narrowly missed a grade boundary – read the enclosed GCSE Results Query guidance for how to get in touch. Do this as soon as possible, ideally, on results day itself when you pick up your results.  Please be advised, but there could be a charge for appealing grades.

GCSE retakes

If you don’t achieve at least a grade 4 (formerly a C) in your maths and English GCSEs, you’ll have to resit these to proceed to Level 3 qualifications. Resits for these can be taken when at college, sixth form or alongside an apprenticeship.

College contact details

Wellbeing support on results day

SHOUT - Text 'HANTS' to 85258. (Free service ) Open 24 hours a day, 7 days a week, every day of the year. Trained volunteers are there 24/7 to listen and support to get callers to a calmer and safe place. Shout is a free, confidential, anonymous service for anyone in the UK. It doesn’t appear on phone bills. www.giveusashout.org/

KOOTH - anonymous online counselling and emotional wellbeing support service. Counsellors are available from 12 noon -10pm on weekdays and 6pm -10 pm at weekends, every day of the year.

Chat Health Young People – anonymous messaging service run by the School Nurse Service (Hampshire only) Text 07507 332 160 and is available Mon –Fri 8.30 –4.30, except on bank holidays.

If any of the support offered above is not appropriate and you still wish to discuss anything with regards to your post 16 education please contact Mr Siggins (Director of Learning) c.siggins@brookfield.hants.sch.uk or Mrs Smith (Vocational co-ordinator) m.smith@brookfield.hants.sch.uk

Appeals

If you are not happy about a particular exam result, it  is possible to consider some of the ‘Post Results Services’ provided by exam boards. These include ‘access to scripts’ which provides a copy of marked papers, a ‘clerical check’ to ensure all parts of the paper have been marked and totalled correctly, and a ‘review of marking’ which will mean a second examiner will review the paper/recording again to identify genuine marking errors or unreasonable marking. These services can have a substantial cost to them. Please see costs below. Our exams officers can deal with any queries relating to these services.

Review of Marking

Deadline 15^th September

AQA - £42.00 per unit/component

OCR - £61.50 per unit/component

Edexcel/Pearson - £46.70 per unit/component

WJEC - £40.00

Clerical re-check

Deadline 15^th September

AQA - £9.05 per unit/component

OCR - £10.75 per unit/component

Edexcel/Pearson - £13.10 per unit/component

WJEC - £11.00 per unit

Access to script

Deadline 2^nd September

AQA – Free

OCR – Free         

Pearson/Edexcel – Free 

WJEC - Free

Key dates to bear in mind are that requests for ‘access to scripts’ need to be made by Monday 2nd September, and requests for other services must be made by Monday 15^th September. This will provide sufficient time for our Exams Officers to have student’s complete the necessary paperwork before the exam board deadline. 

If you wish to request any of the above services please click on the relevant link below:

https://forms.office.com/e/NQjYqYNu15

https://forms.office.com/e/W29hE87hXj

In a small number of cases the school will request and pay for some of the Post Results Services, for instance a ‘review of marking’, but these will be limited to where we have strong reason to believe an error in marking may have occurred, or where a student has achieved very close to a grade 4 in maths or English and by achieving a grade 4 they would not have to retake the qualification at college. The school may also fund a ‘review of marking if a student is very close to achieving a grade that is required to access the course they have applied for at college.

Please bear in mind that we would never allow financial issues to prevent a student from pursuing a ‘review of marking’ if there was a good case to pursue it. Please get in touch if this is the case. 

If you have any further queries please contact our Exams Officer at the following email address: exams@brookfield.hants.sch.uk

We must also provide a policy for candidates to appeal our decision not to fund or request a ‘review of marking’. That policy is here.

Yours faithfully

Mr Pease

Deputy Headteacher